GooSync Help

Getting Started

Account Configuration

Device Configuration

Calendar

Contacts

Tasks

Synchronisation

Subscription Account

Troubleshooting


Getting Started
Account Configuration
Device Configuration
Calendar
Contacts
Tasks
Synchronisation
Subscription Account


Getting Started
What is GooSync?
GooSync is a server based synchronisation service that allows you to synchronise almost any mobile device, over-the-air, with your Google Calendar.
The GooSync Premium account also allows you to synchronise Tasks and Contacts between your device and your GooSync account.
We also offer a direct sync with Google Contacts.

What devices are supported by GooSync?
Almost any device that is SyncML compliant is supported. You can view a full list of supported devices here.

Does GooSync synchronise with the native calendar application on the device?
For most phones, the native calendar application will be used to store your calendar data. The exception is the iPhone which synchronises with the GooSync+ app.

Can I use GooSync with a Google Apps account?
Yes, GooSync supports Google Apps accounts. For full details on how to authenticate GooSync with your Google Apps account please read the Authentication Help page.

Is the GooSync service free?
The Premium GooSync service is free to try for 7 days. After 7 days, the account will suspended. You are able to synchronise multiple Google Calendars and Contacts.
We offer a Lite service that will sychronize the calendar only. More information on this can be found here.

How can I register for a free trial of GooSync Lite
On the home page of GooSync.com you will see a Join Now section. Provide the required information, read and accept the terms and conditions, and then your account will be created.
You will be required to approve your account, this is done via email verification. Once the account is created an email will be sent to the address provided during registration. Click on the link in this email to approve and activate your account.
You will then be prompted to log into the site and you can continue to configure your account ready for synchronisation.

I registered but never received the confirmation email. What happened?
After completing the registration form, GooSync sends an email to the address you entered in order to confirm that the email address is your own and valid. It may take a few minutes before your confirmation email arrives. Your registration is not complete until you open the confirmation email and click on the link to confirm ownership of the account.
If your confirmation email does not arrive within a few minutes it may be:
  • You mis-typed and did not correctly enter your email address.
  • Your spam filter errantly intercepted the email.
First check your spam filter in your email system. If you don't find the email there, please contact us directly confirming your email address and we will resend the confirmation email.

Is it possible to synchronise multiple devices with a single GooSync account?
Yes, GooSync Premium now provides you with the ability to synchronise up to 4 devices from a single GooSync account. For full details please read the Multiple Device Help page.

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Account Configuration
I have registered a GooSync account, how do I configure it?
Once registration is complete and you have logged into GooSync.com you will be taken to the My Google page where you will need to setup your Google Calendar authentication. Two methods of authentication are offered and you can find more details of those in the question answered below .
Once you are authenticated with Google you will need to select and configure your device. Select the My Device page in GooSync.com and you will be prompted to choose your device.
After selecting your device you will then to configure it. Please follow the pages to access the device configuration pages. More details can be found in the help section below.

How do I connect to my Google account?
Full details on can be found here.

What are GooSync Settings and how do I configure them?
You can find the link to GooSync Settings on the home page of your GooSync account
On here you can configure the date and time format for your account, the paging settings (how many items shown in the Contacts list for example before the data is split over multiple pages), as well as the display format for your Contacts list.
The following display formats are available for your Contacts:
  • [Last Name], [First Name]
  • [First Name] [Last Name]
  • [First Name][Last Name]
  • [Last Name][First Name]
These formats will be used if your contacts contain a first and last name. If your contacts contain a display name this will be used and the format selected here will be ignored.

I no longer wish to use GooSync, how can I remove my account?
From the 'Your Account' secion of the Control Panel, click 'edit' and then 'close account'.
We would appreciate it if you could provide a reason why you wish to remove your account. This could help us improve the service for other users.

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Device Configuration
How can I configure my device for use with GooSync?
Select the My Device page in GooSync.com and you will be prompted to choose your device.
After selecting the manufacturer from the drop-down list, locate and select the correct device model. If your device is not listed but you believe it is compatible you can select the "Other" manufacturer and then select the "Any" device.
After selecting a device model you will be prompted to confirm this. After confirmation you will be shown information on how to configure your device, whether by automatic over-the-air configuration or by manual configuration.
If your device supports over-the-air configuration click the Configure button and enter the required information to send the configuration details down to your device.
For manual configuration you will be given the basic information required but you will need to follow the instructions found in your device user guide in order to locate and configure the sync application on your device.

My device isn't listed in the supported devices list. Is my device supported?
Unfortunately, we are no longer updating the Supported Devices list.
If your exact device is not listed, it is possible that selecting a similar model will work instead.
Alternatively, you can select a generic device from the device list. You can find this by selecting the "Other" manufacturer and selecting the "Any" device from the Select Device list.

What are configuration credits and why do I need them?
A configuration credit is used to send the automatic configuration SMS messages to your device (if compatible).
For each configuration message sent a single configuration credit is used.
Not all devices support over-the-air configuration, but you will see if your device does when you select it from your GooSync account.

When configuring my device in GooSync it says it cannot be configured over-the-air. What does this mean?
This just means that you cannot send an automatic configuration message to your device and you must try to configure it manually.
In your phone's user guide you should find instructions on how to locate and configure the synchronisation application on your device.
The basic settings require for manual configuration can be found in the question answered below.

My device cannot be configured automatically over-the-air. How do I configure it manually?
In your device's user guide you should find instructions on how to locate and configure the synchronisation application.
The basic settings require for manual configuration are as follows:

Sync server URL: http://sync.goosync.com
Username: Your GooSync username
Password: Your GooSync password
Calendar database: Calendar

Please note that it is your GooSync account details you need to enter on the device and not your Google account details.
We have configuration guides for some of the more popular devices.

I am using a Palm OS/Windows/Blackberry device. How can I configure it to synchronise with GooSync?
Unlike many other mobile devices Palm OS, Windows, Adroid and Blackberry devices do not have the sync software pre-installed. GooSync.com provides a free sync application for these devices.
You can obtain more information using the links below:

Palm OS
Windows touch screen
Windows non-touch screen
Blackberry
Android
iPhone

How do I configure AutoSync on my device?
Not all devices support the AutoSync feature. Please refer to your device or sync application user guide for details of AutoSync configuration.
If you are using the GooSync client on a Windows Mobile or Palm OS device you can activate the AutoSync feature if you are a GooSync Premium Account user.
You can find more information regarding AutoSync on the GooSync clients here.
Thanks to an open source application it is possible to auto-sync on devices using the Symbian OS (UIQ and S60 devices).
The application is called Swim and can be found at http://code.google.com/p/bergamot/wiki/Swim. Please note that, as this is a 3rd party application - we cannot provide any support for it.
If you encounter any problems, or have any questions regarding the application, please contact the developer directly.

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Calendar
How can I configure my account to synchronise my multiple Google Calendars?
Multiple calendar support is only available in the Premium version of GooSync. If you are a Lite user you will be able to view your calendar list but you will not be able to synchronise the extra calendars.
Full information on how to configure multiple calendar support can be found here.

What is the sync window and how can I configure it?
The sync window is the time frame containing the events that will be synchronised when using GooSync.
The Lite service provides a sync window of 14 days past and 45 days future of the current date. The Premium subscription service allows you to change this to a maximum of 365 days past and 365 days future of the current date.
Only events that exist within your sync window will be synchronised, any events that exist outside this sync window will be ignored until they do fall within the sync window.

Where can I find more information about calendar reminders/alarms?
You can obtain information about the reminder settings on the Calendars Help page.

Is it possible to de-select the default Google Calendar in GooSync?
Unfortunately the current version of GooSync does not allow you to de-select the default Google Calendar.

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Contacts
As a Lite user can I synchronise my Contacts?
GooSync and Google Contacts support is only available for users of the GooSync Premium account.
In order to upgrade please use the upgrade account button on the home page once you are logged into the website.

Where can I find more information on how to synchronise my Contacts with the GooSync Contacts manager?
Full details on how to use and synchronise with the GooSync Contacts manager can be found on the GooSync Contacts Help page.

Where can I find more information on how to synchronise my Contacts with Google?
Details on how to synchronise with Google Contacts can be found on the Google Contacts Help page.

How can I change between GooSync and Google Contacts sync?
This is done from your Control Panel.
You will see a message informing you what contacts manager you are currently synchronising with (Google or GooSync). Next to this will be a Change button.
Clicking that Change button will give you the option of changing your contacts manager.

What are the differences between GooSync and Google Contacts synchronisation?
  • Using GooSync offers a sync between your GooSync contacts and your device. Your contacts are securely stored in GooSync and you can view and modify your contacts using the GooSync Contacts manager. In addition you can sync categories.
  • Using Google contacts offers a sync between your Google contacts and your device. Your contacts are stored in Google. In order to sync your Google contacts you must give permission to GooSync to access your Google contacts.

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Tasks
As a Lite user can I synchronise my Tasks?
GooSync Tasks support is only available for users of the GooSync Premium account.
In order to upgrade please use the upgrade account button on the home page once you are logged into the website.

Where are my tasks stored after synchronisation?
Your tasks are stored securely within your GooSync account.
You can access them at any time from the Tasks page of your GooSync account.

Where can I find more information on how to synchronise my Tasks?
Please view the GooSync Tasks Help page for more information.

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Synchronisation
How do I start the synchronisation process?
The synchronisation process is initiated from the device. This is done from within the sync application found on your device.
Your device manual should provide information on how to initiate the synchronisation process.

How can I synchronise my PalmOS device via the USB cradle/cable?
Unfortunately, the Palm HotSync software does not allow an network connection to be established through the cradle/cable. Because of this the GooSync client will be unable to communicate with the GooSync server.
There is, however, 3rd party software available that will allow an network connection to be established through the cradle/cable.
One such application is the PPP software from Softick.com. An evaluation version can be obtained from their website.
Once installed and configured this software will allow the GooSync client on your device to correctly establish the necessary TCP/IP connection with the GooSync server and will allow the synchronisation process to take place.

What connection methods can I use to synchronise with GooSync?
Your device must be able to establish a valid IP connection in order for it to communicate with the GooSync service.
Connection methods such as GPRS and Wi-Fi allow this, as does cradle-based connections (for Windows and Palm based devices).

Is it possible to configure the device to synchronise automatically?
Not all devices support the AutoSync feature. Please refer to your device or sync application user guide for details of AutoSync configuration.
If you are using the GooSync client on a Windows Mobile or Palm OS device you can activate the AutoSync feature if you are a GooSync Premium Account user.
You can find more information regarding AutoSync on the GooSync clients here.

Can I synchronise my contacts using GooSync?
Yes, GooSync allows you to synchronise your contacts between your device and the GooSync Contacts manager (found on the My Contacts page of your account.
Contacts support is available as part of the GooSync Premium account.

Does GooSync allow me to synchronise my tasks?
Yes, GooSync allows you to synchronise your tasks between your device and the GooSync Tasks manager (found on the My Tasks page of your account.
Tasks support is available as part of the GooSync Premium account.

Is it possible to synchronise one-way only?
The current release of GooSync now supports one-way synchronisation modes on compatible devices. "Update Server", "Update Device", and "Reload Device" synchronisation modes are now officially supported in the Premium service of GooSync.
More details on the individual synchronisation modes can be viewed here.

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Subsciption Account
What are the differences between the Lite version of GooSync and the Premium subscription version?
Full details about each version can be found by clicking here.

How much does the subscription cost?
Premium subscriptions start at £19.95 (Pound Sterling) for a 12 month subscription. It is also possible to purchase a 24 month subscription for the reduced cost of £29.95 (Pound Sterling) or a lifetime subscription for just £39.95.
A GooSync Lite subscription is £8.99 for a 12 month subscription.

How long does the subscription last?
The basic Premium subscription is for 12 months. Once this period has ended you will need to renew your subscription otherwise your account will be suspended
The accounts are set to expire at 23:59 GMT on the final date of the subscription.

Is it possible to pay in a currency other than Pound Sterling?
Not using the online upgrade section. Your credit card will be charged in Pound Sterling and your credit card company will make the exchange to your native currency using their current exchange rates.
You can view the latest exchange rates on sites such as XE.com.

Will I be automatically charged when the subscription is due for renewal?
You will not be automatically charged for your subscription renewal. When your subscription is due for renewal you will be notified via email and you will have the option to renew your subscription. If you choose not to renew your account it will suspended.

Can I cancel my subscription at any time?
Yes, your subscription can be cancelled at any time. Simply login and adjust this in your account settings

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