GooSync Contacts Help

GooSync Contacts support is only available for users of the subscription service of GooSync. If you have not yet upgraded to the GooSync Premium account you can do so by using the upgrade account button on the home page once you are logged into your account.

Please find below details on how to use and synchronise the Contacts section of your GooSync account.
If you need to ask specific technical questions please submit these to our support forum.

GooSync can now also synchronise directly with Google Contacts. For full details please check the Google Contacts Help page.


Adding, Modifying and Deleting Contacts
Custom Contact Fields
Contact Categories
Importing Contacts
Exporting Contacts
Sync Settings
Restoring Device Contacts
Changing Contacts Synchronisation


Adding, Modifying and Deleting Contacts
To access your GooSync Contacts click the My Contacts link on the menu bar of your GooSync account.

On your first visit to this page you will see the Contacts menu bar and the Add Contact button.

To add your first contact click the Add Contact button. This will show you the following screen:

Add Contact

By default only the First and Last Name fields will be displayed. To add additional fields you simply select them from the relevant drop-down controls and they will be displayed on screen (see below):

Add Contact Additional Fields

These additional fields can also be deleted if you no longer require them by clicking the trash can icon (Delete Contact icon) next to each individual field.

The data on the left side of the contact screen can only be selected once (only one First Name or Home Address field for example), but the data on the right side of the screen can be selected and displayed multiple times (to allow for multiple email addresses for example).

Once contacts have been added to your account you will see them in a list view on the main Contacts page of your GooSync account:

Contacts List

The Contact column can be used to sort your contacts in ascending or descending order. This column will show data from the following fields, depending on what is available:

  • Display Name
  • First Name and/or Last Name
  • Organisation Name

If none of those fields contain data for your contact then it will be listed as [unnamed] in your contacts list.

The Number and Email columns will show the first number/email address it detects from your contact details.

To edit a contact you must click on its name from the main contacts list. This will display your contact where you can add, edit or remove data and fields:

Edit Contact

In order to delete a contact you must click the trash can icon (Delete Contact icon) shown next to each contact on the My Contacts screen.

By clicking the trash can icon in header of your contacts list you can delete all contacts in the selected category.

For example: selecting the "All" category and clicking this trash can icon will delete all of your contacts.

Selecting the "Business" category and clicking that trash can icon will delete all contacts that are set to "Business", leaving all other contacts intact.

You can also use the check boxes to the left of each contact to select individual contacts. Once you have made your selection you can either choose to delete them using the "Delete selected" option at the bottom of your screen, or you can use the "Move to..." drop down control to move the selected contacts to the category of your choice. After selecting a category click the "Move" link to complete the category transfer.

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Custom Contact Fields
Custom Fields can be added to your contacts by clicking the Custom link on the My Contacts page. This will show you the Custom Contact Fields screen:

Custom Contact Fields

From here you can add, edit and delete custom fields for use with your GooSync contacts. The Field Name column is the name of the custom field as it will appear on the Add and Edit Contact screens. The VCard Name column is the name of the custom field as it will appear if you export your data from GooSync as a VCard file.

Each custom field name must be unique and you can also not give them the same name as the default contact fields (you cannot have a custom field called First Name for example). Also, you must not use extended characters in the VCard Name column as this will be invalid for the VCard format.

All custom fields created here will be shown in the Add and Edit Contact screens under the Contact Info section. Once created they are used the same as the default contact fields.

In the example above some custom fields have been created for GroupWise and Palm OS contacts. The VCard Name for these custom fields have been entered exactly as they would appear in an exported VCard file from those systems.

This means that when a VCard file from those systems is imported into GooSync you will be able to successfully match up the custom fields from GroupWise to the custom fields created in GooSync.

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Contact Categories
Contact categories can be created for your GooSync Contacts by clicking the Categories link on the My Contacts page. This will show you the Categories screen:

Contact Categories

Categories can be added, edited and deleted from this screen.

If you delete a category that contains contacts those contacts will be moved into the Unfiled category.

All categories created here will be selectable from the main Contacts screen (so you can filter your contacts by category) and also from the Add and Edit Contact screens.

It is also possible to select a category when using the Import Contacts feature. This will allow you to automatically import your contacts directly into the required category.

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Importing Contacts
GooSync provides the ability to import contacts from .csv and .vcf files. To start the import process click the Import link on the My Contacts screen.

After clicking the Import link you will be presented with the first step of the import wizard:

  1. Select the type of file you wish to import from (.csv or .vcf)
  2. Locate and select this file on your machine
  3. For .csv files you must now select and match the columns you wish to import (more details on this can be found below)
  4. Select the Contacts category where you want your imported contacts to go
  5. Check your settings and start the import
  6. Confirmation is given on how many contacts were imported

When importing from a .csv file you will need to select the columns you wish to import. An example of how this will appear is shown below:

Import Columns

All default contact fields as well as any custom fields will be available from the drop-down controls on the right side of the screen.

GooSync will attempt to automatically match your .csv column headers to the contact fields but there may be occasions where you will need to do this manually.

Your .csv file must contain valid column headers in order for GooSync to correct import your data.

GooSync is not able to match up contacts during the import process. This means that if you import a file containing contacts already present in GooSync they will be added again and duplicates will be created.

If you are importing a file that contains a date value (a birthday field for example) you must ensure that the date format of this field matches the date format selected in your GooSync Settings.

PLEASE NOTE: If you are attempting to import a .csv file that was previously exported from GooSync, and later modified in a spread sheet editor, GooSync may not be able to process some of the contacts correctly. Certain spread sheet editors will alter the format of certain fields (multi-line addresses for example) meaning GooSync will no longer process them correctly.

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Exporting Contacts
By clicking the Export link you will be given the option of exporting your data in the following formats:

  • GooSync CSV File
  • Google CSV File
  • Outlook 2003 CSV File
  • vCard File

The Google and Outlook options are to be used if you plan in importing your GooSync Contacts into either Google Contacts or Outlook.

When selecting the GooSync CSV File option you will be prompted to select the contact fields you wish to export. Once these have been selected you can select which Category you wish to export your data from.

The other export options will just give you the option of selecting which category you wish to export your data from. Each option will save all the data it can find in its own specific format.

For the Google format your data will be exported into 3 specific sections so will appear correctly when imported into Google Contacts:

  • Personal
  • Work
  • Other

The Outlook option will export your data using the column headers used by Outlook 2003. This should allow your data to be imported into Outlook more efficiently.

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Sync Settings
You can alter the sync settings for your Contacts from the My Device page.

These sync settings allow you to specify which contact categories you wish to synchronise to your device (see below):

Contact Sync Settings

Selecting the "Sync all categories" option will automatically add all your existing categories to the sync list, and will also automatically add any new categories you create later to this sync list.

If you choose to manually select your categories any new ones you create will be marked as not synced by default.

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Restoring Device Contacts
If you need to restore your contacts on your device (after a hard reset for example) you must do the following to ensure your GooSync Contacts are correctly transferred to your device:

  1. Log into GooSync and go to the My Device page.
  2. Click the Change Device button.
  3. Select your device.
  4. If given the option copy your sync settings to the new device.
  5. Initiate the sync from your device.

This will ensure that GooSync correctly sends all of your contacts back down to your device.

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Changing Contacts Synchronisation
This is done from your Control Panel.

On this page you will see a message informing you what contacts manager you are currently synchronising with (Google or GooSync). Next to this will be a Change button.

Clicking that Change link will give you the option of changing your contacts manager.

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