autosync help

AutoSync is only available for users of the subscription service of GooSync. If you have not yet upgraded to the GooSync Premium account you can do so by using the upgrade account button on the home page once you are logged into your account.

Please find below details on how to configure your GooSync account and your Windows Mobile or Palm OS device to use the AutoSync feature.

Please Note: You must ensure you are using the latest version of the GooSync client on your device before attempting to use the AutoSync feature. Please use the Check for Updates feature in your GooSync client to ensure you are using the latest version.

If you need to ask specific technical questions please submit these to our support forum.


GooSync Account Configuration
Device Configuration
AutoSync Synchronisation
Disabling AutoSync
AutoSync Notifications
AutoSync Restrictions


GooSync Account Configuration
If your GooSync account is set to use a Windows Mobile or Palm OS device you will see the status of the AutoSync feature on the Home page of your account. For GooSync Premium accounts this feature should always be enabled so you should see the blue tick next to your Windows Mobile or Palm OS device.

AutoSync Setting

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Device Configuration
Once the sync is complete you will see a new AutoSync check box on the main screen of your GooSync client, and you will find the AutoSync options in the profile settings.

The images shown below are from a Windows Mobile touch screen device but the settings will be the same for Windows Mobile non-touch screen, and Palm OS devices.

Device AutoSync   Device AutoSync Settings

The AutoSync settings consist of a set of three conditions.

The first two conditions allow you to specify the days AutoSync will run, the times AutoSync will occur between, and how much charge the device battery must hold before AutoSync will start. The third condition is for all other times that you wish AutoSync to run.

Each condition provides three AutoSync options: Push, Timed, and Off.

The GooSync server will only recognise the Timed and Off settings. Push is not enabled on the GooSync server.

In the screen shots shown above AutoSync has been enabled to work in the following conditions:

  • Between the hours of 09:00 and 17:00, Monday to Friday, when the battery has more than 75% charge.
  • Between the hours of 08:00 and 20:00, Saturday and Sunday, when the battery has more than 75% charge.
  • For all other times the device will not AutoSync.

The device is set to perform an AutoSync every 120 minutes when the device is mobile (using GPRS or Wi-Fi for example), and every 60 minutes if the device is connected via the cradle.

We request that the sync intervals are set to no less than 15 minutes for fair usage.
If AutoSync is set to less than 15 minutes, you may be in violation of the GooSync Terms & Conditions.

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AutoSync Synchronisation
Once your AutoSync settings have been modified to your requirements click OK to save them.

On the main screen of the GooSync client simply select the AutoSync check box to enable the AutoSync procedure.

Next to the checkbox, the current AutoSync status will be shown:

  • inactive: AutoSync is not active, either because the checkbox is unchecked or because none of the conditions (time, weekday, battery) specified in the settings are met.
  • at 04/12/2006 - 12:33:26: AutoSync is active, the next time when a timed synchronisation will take place is shown.
  • off, low battery: AutoSync is inactive because the battery charge is below the level specified in the settings.
  • off, no phone: AutoSync is inactive because the phone is switched off and there is no other way available to connect to the GooSync server.
  • Syncing now...: an AutoSync sync process is currently running.

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Disabling AutoSync
To disable AutoSync you simply need to de-select the AutoSync check box on the main screen of the GooSync client

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AutoSync Notifications
On the Windows Mobile (touch screen) devices you can configure the device to alert you when each AutoSync process is initiated.

You can locate this option under the Connection Settings of the GooSync client:

AutoSync Notifications

This option is enabled by default on Windows Mobile 5 and 6 devices. If this option is set your device will show an alert, similar to a calendar event reminder, everytime AutoSync is initiated.

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AutoSync Restrictions
AutoSync will not take place when the sync mode is set to either "Reload Device" or "Reload Server" for security reasons. These sync modes involve deleting all data at either client or server, and therefore it is required to manually initiate them to avoid unintentional data loss. This is also true if the sync mode is set to either of the "Update" modes when the server requests a slow sync, as this will force the device to change the sync mode to one of the "Reload" modes.

AutoSync will only take place if the device has successfully synchronised with the GooSync server at least once manually. Again, this is a security measure to make sure a proper sync relationship is established between client and server before letting the sync happen automatically.

The AutoSync process on Palm OS devices can also be blocked if there are un-acknowledged reminders on the device (including those that are not "insistent" by popping up dialogs, but also those that only flash an asterisk in the status bar to get attention).

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